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Aware of the growing need for continuity in business processes your organization, we have designed policies Adaptix Networks Technical Assistance for various areas of its technology infrastructure as: Radio links, firewalls, server management, etc.

• Technical Assistance Policy 8 × 5 with and without parts.
• Policies Technical Assistance 24 / 7 with and without parts.
• Technical Support Phone: A service available for assistance on issues of hardware, software, configuration and technical consultation. We have the following tools to deliver service excellence: certification, technical documentation and monitoring services and network management.
• Remote Assistance: In accordance with the severity of the reported ticket be assigned to a remote support engineer, which interacts with the customer by telephone in the statement of the problem, a diagnosis and, where appropriate, evaluate alternative solutions . Our goal is to assist in the problems remotely in the shortest time possible and provide the solution in place, to make a proper diagnosis. If, within four hours, has not reached a settlement deal, will be assigned to a field engineer who will work in solving the problem directly at the customer site.
• Site Technical Assistance: corrective maintenance service the customer site, with a response time that depends on the severity of the ticket and the location of the site. The service will be offered locally in the Metropolitan Area of the City of Puebla.
• Monitoring equipment functionality.
• Implementation of firmware updates.